For driver account verification, insurance documentation, earnings questions, payment adjustments, safety concerns, or account review requests, contact support@byryde.com. For emergencies in the United States, call 911.
This page summarizes the current Byryde Driver Terms of Use at https://www.byryde.com/cms/view/10. It does not replace those terms or applicable law.
Byryde may restrict or suspend accounts for safety complaints, suspected fraud, expired documentation, insurance lapses, background screening concerns, material policy violations, or regulatory noncompliance. Immediate restrictions may be imposed to address an imminent safety threat, suspected serious misconduct, or a legal compliance concern. Serious or repeated violations may result in permanent deactivation, subject to applicable law and contractual obligations.
Where required by law or provided under Byryde policy, drivers may request review of a deactivation decision by emailing support@byryde.com. To help explain your request, include your account contact information, the date and description of the restriction or notice, why you believe review is appropriate, and relevant information or corrected documentation. Do not include your password or full payment-card details.
Keep license, vehicle, insurance, and payment information accurate and current. Promptly notify Byryde of changes affecting eligibility, including license suspension, insurance cancellation, and expired registration. Contact support for questions about updating your records.
Drivers may dispute payment adjustments by contacting support@byryde.com. Identify the trip or payment involved, the date, and the adjustment you are questioning. Termination does not eliminate the right to legitimately earned compensation, subject to lawful adjustments and payment-processing requirements.
Drivers may discontinue platform use and request account closure, subject to outstanding lawful obligations. Send account questions and closure requests to support@byryde.com.
