Effective Date: June 19, 2026
ByRyde ("ByRyde,” "we,” "our,” or "us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use the ByRyde website, mobile application, platform, or related services.
By using ByRyde, you agree to the practices described in this Privacy Policy.
We may collect information from Riders, Drivers, and other users of the Platform, including:
ByRyde may collect location information to connect Riders with Drivers, provide trip tracking, improve safety, calculate fares, and improve Platform performance.
Drivers may be required to share location information while using the Platform. Riders may also share location information when requesting or taking rides.
ByRyde may use collected information to:
Payment information may be collected and processed through third-party payment processors. ByRyde does not store complete payment-card information unless permitted by law and handled securely through approved payment providers.
ByRyde may share information when necessary to operate the Platform, including:
ByRyde does not sell your personal information.
By using ByRyde, you agree that we may contact you by email, phone, text message, push notification, or in-app message about your account, rides, payments, safety notices, updates, promotions, or support matters.
You may opt out of promotional messages where available, but you may still receive important service-related communications.
ByRyde uses reasonable administrative, technical, and physical safeguards to help protect user information. However, no system is completely secure, and we cannot guarantee absolute protection of your information.
ByRyde may retain personal information for as long as necessary to provide services, resolve disputes, enforce agreements, maintain business records, prevent fraud, and comply with legal obligations.
Depending on your location and applicable law, you may have the right to:
To make a request, contact ByRyde using the contact information below.
Drivers may be required to provide additional information, including identity, license, vehicle, insurance, background, and payment-related information. ByRyde may use this information to verify Driver accounts, support safety, process payments, and comply with legal or Platform requirements.
ByRyde is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we learn that a child has provided personal information, we may delete it.
ByRyde may use cookies, analytics tools, and similar technologies to improve the Platform, remember user preferences, understand usage, and support security.
You may be able to control cookies through your browser or device settings.
The Platform may include links or connections to third-party services, including payment processors, map providers, verification providers, or external websites. ByRyde is not responsible for the privacy practices of third parties.
ByRyde may access, preserve, or disclose information if we believe it is necessary to:
ByRyde may update this Privacy Policy periodically. When changes are made, we may update the Effective Date above. Continued use of the Platform after changes means you accept the updated Privacy Policy.
If you have questions about this Privacy Policy or your personal information, contact us:
By creating a ByRyde rider or driver account, entering your phone number, or using ByRyde services, you agree to receive transactional SMS text messages from ByRyde.
ByRyde may send SMS messages for:
ByRyde SMS messages are service-related and are used to help Riders and Drivers use the ByRyde app safely and properly.
For assistance, contact us:
By providing your phone number, you confirm that you agree to receive SMS messages from ByRyde.
Your phone number and SMS-consent data will not be sold or shared with third parties for marketing purposes.
