Privacy Policy
ByRyde ("ByRyde,” "we,” "our,” or "us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use the ByRyde website, mobile application, platform, or related services.
By using ByRyde, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect information from Riders, Drivers, and other users of the Platform, including:
• Name
• Email address
• Phone number
• Account login information
• Profile information
• Payment information
• Driver information, including vehicle details, license information, and insurance details
• Location information
• Trip details, including pickup and drop-off locations
• Messages, support requests, and communications with ByRyde
• Device information, browser type, IP address, and app usage data
Location Information
ByRyde may collect location information to help connect Riders with Drivers, provide trip tracking, improve safety, calculate fares, and improve Platform performance.
Drivers may be required to share location information while using the Platform. Riders may also share location information when requesting or taking rides.
How We Use Information
ByRyde may use collected information to:
• Create and manage user accounts
• Connect Riders with independent Drivers
• Process payments, fees, tolls, and charges
• Provide customer support
• Verify Driver eligibility and account information
• Improve safety, security, and fraud prevention
• Track rides and provide trip updates
• Send service notifications and important updates
• Improve the Platform and user experience
• Enforce our Terms and policies
• Comply with legal obligations
Payment Information
Payment information may be collected and processed through third-party payment processors. ByRyde does not store complete payment card information unless permitted by law and handled securely through approved payment providers.
How We Share Information
ByRyde may share information when necessary to operate the Platform, including:
• Sharing Rider pickup, drop-off, and contact details with Drivers
• Sharing Driver name, vehicle information, and trip status with Riders
• Sharing information with payment processors
• Sharing information with service providers who help operate the Platform
• Sharing information when required by law, court order, or legal process
• Sharing information to protect the rights, safety, and security of ByRyde, users, Drivers, or the public
• Sharing information in connection with a business transfer, merger, sale, or acquisition
ByRyde does not sell your personal information.
Communications
By using ByRyde, you agree that we may contact you by email, phone, text message, push notification, or in-app message about your account, rides, payments, safety notices, updates, promotions, or support matters.
You may opt out of promotional messages where available, but you may still receive important service-related communications.
Data Security
ByRyde uses reasonable administrative, technical, and physical safeguards to help protect user information. However, no system is completely secure, and we cannot guarantee absolute protection of your information.
Data Retention
ByRyde may retain personal information for as long as necessary to provide services, resolve disputes, enforce agreements, maintain business records, prevent fraud, and comply with legal obligations.
User Choices
Depending on your location and applicable law, you may have the right to:
• Access your personal information
• Request correction of inaccurate information
• Request deletion of certain personal information
• Limit certain uses of your information
• Opt out of certain communications
• Update your account information
To make a request, contact ByRyde using the contact information below.
Driver Information
Drivers may be required to provide additional information, including identity, license, vehicle, insurance, background, and payment-related information. ByRyde may use this information to verify Driver accounts, support safety, process payments, and comply with legal or Platform requirements.
Children’s Privacy
ByRyde is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we learn that a child has provided personal information, we may delete it.
Cookies and Tracking Technologies
ByRyde may use cookies, analytics tools, and similar technologies to improve the Platform, remember user preferences, understand usage, and support security.
You may be able to control cookies through your browser or device settings.
Third-Party Services
The Platform may include links or connections to third-party services, including payment processors, map providers, verification providers, or external websites. ByRyde is not responsible for the privacy practices of third parties.
Legal Compliance and Safety
ByRyde may access, preserve, or disclose information if we believe it is necessary to:
• Comply with applicable laws or legal requests
• Protect user safety
• Investigate fraud, abuse, or security issues
• Enforce our agreements and policies
• Protect ByRyde’s legal rights
Changes to This Privacy Policy
ByRyde may update this Privacy Policy from time to time. When we make changes, we may update the Effective Date above. Continued use of the Platform after changes means you accept the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or your personal information, contact us at:
ByRyde
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]
SMS Content Policy"
By creating a ByRyde rider or driver account, entering your phone number, or using ByRyde services, you agree to receive transactional SMS text messages from ByRyde.
ByRyde may send SMS messages for:
Account verification codes
Ride request updates
Driver pickup notifications
Driver arrival notifications
Trip status updates
ByRyde SMS messages are service-related and are used to help riders and drivers use the ByRyde app safely and properly.
For help, you can contact us at:
Email: support@byryde.com
Website: https://www.byryde.com
By providing your phone number, you confirm that you agree to receive SMS messages from ByRyde.
